Terms & Conditions

Payments

H Foster & Co Ltd use PayPal's industry-leading secure system to process payments.  You don't need a PayPal account to pay this way but can pay using a debit or credit card. On checkout you will be transferred to PayPal's secure server before completing any card details. The system works just like any other merchant payment system, simply enter your debit or credit card details and submit your payment.

Order Processing

Orders may be placed online, we also accept orders by telephone and by email. We try our best to ship orders within one business day of receipt, but during busy times it may take longer.

Once received, orders cannot be amended. We are unable to add items to paid orders.

Returns & Cancellations

Goods may be returned if they are deemed unsatisfactory by the customer. We will accept returns of unused products within seven days of purchase. To return a product, please complete the returns form found by using the Returns link at the bottom of the page to obtain a Returns Authorisation number or contact us by telephone us on + 44 (0) 113 243 9016 for instructions on how to handle the return. Your statutory rights are not affected.

In the unlikely event you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt. In the event of damage, you must retain all packaging. We may ask for photos in order to submit a claim to our carrier.

Cancellation must be made within 7 days of ordering. Refunds for cancelled orders will be provided within 30 days of cancellation. When an order is cancelled after despatch there will be a surcharge of 15% total of the order or £10 which ever is greater towards administrative costs.

Pricing

While we strive to maintain the lowest possible prices at all times, it occasionally becomes necessary for us to raise our prices based on the rising prices of our raw materials. We reserve the right to do this without notice. Our prices include VAT at the current rate of 20%.

Delivery Information

Our deliveries are carried out by Royal Mail or courier depending on weight. Please see our Delivery Information page for details.

VAT information

Our prices include VAT.

Our VAT number is: GB 641 9001 654
Our EORI number is: 6419001654000

Disclaimer

Our products are for external use only. Refer to the MSDS for proper handling, disposal, and safe usage limits.

H Foster & Co Ltd accepts no responsibility for the mishandling or misuse of any of its products. It is the buyer's responsibility to test compatibility before proceeding with manufacture. Please be aware that when buying goods on the internet, you are entering into a legally binding contract. The contract between the customer and H Foster & Co Ltd begins once an order has been paid for by the customer. If you feel you have made an error when placing your order, please contact us so that we can make the correction. UK laws are applicable.